Terms of Purchase

This Terms of Purchase agreement governs all transactions made through our online store. By placing an order, you agree to the terms outlined below.

We aim to provide a transparent, consistent, and secure shopping experience for all customers.

All transactions are processed in USD (United States Dollar) and all orders include free worldwide shipping.

---

General Conditions

By using our website and placing an order, you confirm that:

• You are at least of legal age in your jurisdiction
• You agree to provide accurate and complete information
• You authorize us to process your order and payment
• You understand and accept our shipping and refund policies

We reserve the right to refuse or cancel any order at our discretion if necessary.

---

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Once processed, orders are prepared for shipment and handed over to logistics partners.

After shipment, customers will receive tracking information via email.

---

Pricing and Currency

All prices listed on our website are in:

USD (United States Dollar)

We reserve the right to update product pricing at any time without prior notice.

However, confirmed orders will not be affected by subsequent price changes.

---

Payment

We accept secure online payments through supported payment processors.

By submitting payment information, you confirm that:

• The payment method used is valid
• You are authorized to use the payment method
• You agree to pay the total order amount displayed at checkout

We do not store full credit card or payment details on our servers.

---

Shipping Terms

We provide:

• Free worldwide shipping on all orders
• Estimated delivery time: 6–12 business days after 1–3 days processing

Shipping times are estimates and may vary due to external factors such as logistics delays or seasonal demand.

---

Order Accuracy

Customers are responsible for ensuring all order details are correct before completing checkout, including:

• Shipping address
• Contact information
• Product selection

We are not responsible for delays or delivery issues caused by incorrect information.

---

Order Modifications and Cancellation

Orders may be modified or canceled only before processing begins.

Once an order has entered processing or shipment stages, changes may no longer be possible.

If you need assistance, please contact us immediately at:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com

---

Refunds and Returns

We offer a 60-day return window for eligible items.

Refunds are processed after:

• Return approval
• Item inspection
• Confirmation of eligibility

Approved refunds are typically processed within 5–10 business days.

For full details, please refer to our Refund Policy.

---

Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities
• Discontinue products at any time
• Refuse orders if inventory is unavailable

If an item becomes unavailable after purchase, we will contact you with available options.

---

Limitation of Liability

We are not responsible for:

• Delays caused by shipping carriers
• Customs or logistics disruptions
• Incorrect delivery information provided by customers
• Indirect or incidental damages related to product use

Our liability is limited to the amount paid for the order.

---

Intellectual Property

All content on our website, including text, images, and branding, is owned or used with permission.

Unauthorized reproduction or distribution is not permitted.

---

Customer Responsibility

Customers are responsible for:

• Providing accurate information
• Reviewing order details before purchase
• Following product usage instructions

Failure to comply may affect eligibility for support or refunds.

---

Communication

By placing an order, you agree to receive communications related to:

• Order confirmation
• Shipping updates
• Customer support responses

You may contact us at any time:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com

---

Policy Updates

We may update these Terms of Purchase from time to time to reflect operational or service improvements.

Any updates will apply to future orders placed after publication.