Shipping Policy

This Shipping Policy explains how orders are processed, fulfilled, and delivered when you shop on our online store.

We are committed to providing reliable, transparent, and efficient shipping for every customer experience.

All transactions are processed in USD (United States Dollar), and all orders include free worldwide shipping.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak periods or high order volumes, processing times may be slightly extended. However, we always aim to dispatch orders as quickly as possible.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Time

After processing, estimated delivery time is:

6–12 business days

This is the typical transit time once the order has been shipped.

Delivery times may vary slightly depending on carrier conditions, logistics routes, and seasonal demand.

Shipping Cost

We provide:

FREE WORLDWIDE SHIPPING on all orders

There are no additional shipping fees at checkout. The price displayed is the final price.

Currency

All purchases on our website are charged in:

USD (United States Dollar)

Order Tracking

Once your order is shipped, a tracking number will be provided via email.

Customers can use this tracking number to monitor delivery progress.

Please note that tracking updates may take some time to appear after shipment.

Address Accuracy

Customers are responsible for ensuring that all shipping information is correct at the time of checkout.

We are not responsible for delivery issues caused by incorrect or incomplete address details.

If you need to make changes, please contact us immediately at:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com

Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

• Carrier or logistics delays
• Weather conditions
• Peak season order volume
• Customs or transportation disruptions

We appreciate your understanding in such cases.

Lost or Missing Packages

If your tracking information shows a package as delivered but you have not received it, please contact us immediately.

We will assist in investigating the issue with the shipping carrier and provide a suitable resolution.

Incorrect or Failed Deliveries

If a package cannot be delivered due to incorrect address or failed delivery attempts, customers may be responsible for additional reshipping costs.

We recommend double-checking all information before placing an order.

Shipping Changes After Order Placement

Once an order enters processing or shipping stages, changes to address or shipping details may not be possible.

Please contact us as soon as possible if corrections are needed.

Multiple Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or logistics arrangements.

Each shipment will include its own tracking information if applicable.

Contact Information

For any shipping-related questions or assistance, please contact us:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com

Policy Updates

We may update this Shipping Policy from time to time to reflect operational improvements or logistics changes.

Any updates will apply to future orders placed after publication.