Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a purchase from our online store.

We are committed to maintaining transparency and protecting customer information across all interactions.

All transactions are processed in USD (United States Dollar) and all services include free worldwide shipping as part of our store experience.

---

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

This may include:

• Full name
• Email address
• Shipping address
• Billing address
• Phone number (if provided during checkout)

This information is collected when you place an order, contact us, or subscribe to updates.

---

Order Information

When you make a purchase, we collect details related to:

• Products purchased
• Payment confirmation (processed securely via third-party providers)
• Order tracking information
• Delivery details

We do not store full payment card information on our servers.

---

Device and Usage Information

When you browse our site, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site

This information is used to improve website performance and user experience.

---

How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill orders
• To provide shipping and delivery updates
• To offer customer support
• To improve website functionality and performance
• To prevent fraudulent transactions
• To send order-related communications

We do not sell or rent personal information to third parties.

---

Order Processing & Communication

After placing an order, you may receive emails related to:

• Order confirmation
• Shipping updates
• Delivery notifications
• Customer service responses

For any inquiries, you may contact us at:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com

---

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze traffic and user behavior
• Enhance shopping experience

You may disable cookies in your browser settings, but some site features may not function properly.

---

Data Security

We implement reasonable technical and organizational measures to protect your personal data.

These measures are designed to prevent unauthorized access, alteration, disclosure, or destruction of information.

While we take strong precautions, no online transmission method is 100% secure.

---

Third-Party Services

We may use third-party service providers for:

• Payment processing
• Shipping and logistics
• Website analytics
• Email communication

These providers only access information necessary to perform their functions and are required to maintain confidentiality.

---

Shipping and Fulfillment Data Use

Your shipping information is used solely for:

• Order fulfillment
• Delivery coordination
• Tracking updates

We offer free shipping on all orders, and delivery times typically range from 6–12 days after processing (1–3 days).

---

Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Provide customer support
• Comply with operational requirements
• Resolve disputes or inquiries

After this period, data may be securely deleted or anonymized.

---

Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (where applicable)
• Opt out of marketing communications

To exercise these rights, please contact us directly.

---

Email Communication

By providing your email address, you agree that we may contact you regarding:

• Order updates
• Customer service inquiries
• Important store announcements

You may unsubscribe from non-essential emails at any time.

---

Children’s Privacy

Our services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from individuals below the applicable age of consent.

---

International Users

Our store operates globally. By using our services, you acknowledge that your information may be processed and stored in systems used for order fulfillment and service operations.

---

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in operations or service improvements.

Any updates will apply immediately upon posting.

---

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

press@thermacellmalls.com
support@thermacellmalls.com
wholesale@thermacellmalls.com